Shipping & Returns

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    Q.  What’s a typical cost to ship my order? 

   A.  Most orders ship for $14 to $20, but shipping costs can vary depending on quantity and size.  Orders to distant   states from Kentucky or to remote areas will   incur higher shipping costs. 

    We don’t make money on shipping:  In fact, we usually lose about $3.00 on  the average shipment. 

Q.  What shipping carriers do you use? 

A.  We usually ship by UPS or Priority Mail, and you can choose the carrier when you are filling out your order.  We can also ship by LTL truck for large orders. 

Q.  Can my order be shipped by next day air or second day air? 

A.  In some cases, yes.  You will need to use the “contact us” page to inquire, or you can email us directly at bob.06064@gmail.com 

Q.   Do you guarantee your veneers?  

A.   We’ve been in business since 1974 and we value our reputation.  We guarantee our veneers for quality.  If you receive a defective or damaged item, you can send it back within 7 days of the shipping date for a replacement.  You must first contact us as stated below.  Shipping costs are not covered by this guarantee.   

Changes and cancellations:  Once your order is placed, we do not guarantee that it can be cancelled or changed.   Your veneer order may not be returned unless it is damaged or defective. 

If you receive a damaged/defective/incorrect item, take pictures and email the pictures to us at bob.06064@gmail.com  Important: Do not throw anything away, including the box.  UPS or US Postal Service or other carrier will make an inspection.   

We will give you an RMA number and we will notify you by email how to send the item back.  Important: Put the RMA number on the outside of the package, as we do not accept packages without RMA numbers. 

Wood veneer is a natural product and the wood grains, tones, colors and characteristics of wood veneers vary considerably from tree to tree and even within a given log.     If you have particular needs, we may be able to accommodate, and we will try our best, but we do not guarantee that we can match any photo, sample, or representation.   

Bob Morgan, Pres.  

Wood Veneer Factory Outlet.com, Since 1974